Terms & Conditions
Terms & Conditions
Welcome to HelloLovelyEye. These Terms & Conditions ("Terms") govern your access to and use of the website https://hellollovelyeye.com (the "Website") and your purchase of products offered through our Website.
The Website is operated by Magiceye Limited, a company registered in Hong Kong.
By accessing our Website, creating an account, placing an order, or purchasing products from HelloLovelyEye, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
1. About HelloLovelyEye
HelloLovelyEye is an online beauty brand offering colored contact lenses and related beauty products.
We are committed to providing customers with high-quality beauty products and a convenient online shopping experience.
All products offered on our Website are subject to availability. We reserve the right to modify, update, or discontinue products, services, prices, or promotions at any time without prior notice.
2. Company Information
Company Name: Magiceye Limited
Registered Address:
RM D07, 8/F KAI TAK FTY BLDG
NO.99 KING FUK ST
SAN PO KONG
HONG KONG
Website:
https://hellollovelyeye.com
3. Use of Website
By using this Website, you agree that:
-
You are responsible for maintaining the confidentiality of your account information.
-
All information provided during checkout is accurate and complete.
-
You will not use this Website for any unlawful or unauthorized purpose.
-
You will not attempt to interfere with the operation, security, or functionality of the Website.
We reserve the right to restrict or terminate access to users who violate these Terms.
4. Products and Product Information
We make every effort to ensure that product descriptions, images, colors, and specifications displayed on our Website are accurate.
However, actual colors may vary slightly due to differences in screen settings, lighting conditions, and individual characteristics.
Customers are responsible for selecting products according to their own preferences and requirements.
HelloLovelyEye does not guarantee that the appearance of products will be identical to images displayed online.
5. Orders and Order Acceptance
When you place an order through our Website, you agree that:
-
All order information provided by you is accurate.
-
You are responsible for ensuring your shipping address and contact details are correct.
-
Order confirmation emails are not a guarantee of acceptance.
We reserve the right to cancel or refuse an order for reasons including but not limited to:
-
Payment authorization failure;
-
Incorrect pricing information;
-
Product availability issues;
-
Suspected fraudulent transactions.
Once an order has been accepted and payment has been successfully processed, we will prepare your order for shipment.
6. Pricing and Payment
All prices displayed on our Website are shown in the currency available during checkout.
Prices may change from time to time due to promotions, market conditions, or business decisions.
Payments are processed securely through third-party payment service providers.
By submitting payment information, you confirm that you have the legal authorization to use the selected payment method.
HelloLovelyEye does not store complete payment card information.
7. Promotions and Discount Codes
HelloLovelyEye may offer promotional campaigns, discount codes, or special offers from time to time.
Unless otherwise stated:
-
Promotions cannot be combined with other offers.
-
Discount codes must be entered during checkout.
-
Promotional offers are subject to availability and expiration dates.
We reserve the right to modify or cancel promotions at any time.
8. Shipping and Delivery
We provide international shipping services to available destinations.
Estimated delivery times may vary depending on:
-
Destination country;
-
Shipping method selected;
-
Customs procedures;
-
Local carrier conditions.
HelloLovelyEye is not responsible for delays caused by circumstances beyond our reasonable control, including:
-
Customs inspections;
-
Weather conditions;
-
Carrier delays;
-
Incorrect shipping information provided by customers.
Customers are responsible for providing accurate delivery information when placing an order.
9. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are handled according to our Refund & Return Policy.
Due to hygiene considerations, opened or used contact lens products may not be eligible for return.
Customers must contact our customer service team before returning any products.
Unauthorized returns may not be accepted.
10. Customer Responsibilities
Customers agree to:
-
Use products according to applicable instructions.
-
Provide accurate personal and shipping information.
-
Avoid any misuse of products purchased from our Website.
-
Not engage in fraudulent activities or payment abuse.
11. Intellectual Property Rights
All content displayed on this Website, including but not limited to:
-
Brand name;
-
Logo;
-
Images;
-
Product descriptions;
-
Website design;
-
Text and graphics;
is owned by or licensed to Magiceye Limited.
You may not copy, reproduce, modify, distribute, or use any Website content without prior written permission.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Magiceye Limited shall not be responsible for any indirect, incidental, special, or consequential damages arising from:
-
Use of the Website;
-
Purchase or use of products;
-
Shipping delays;
-
Third-party services;
-
Website interruptions.
Nothing in these Terms excludes any liability that cannot be excluded under applicable laws.
13. Privacy Protection
Your privacy is important to us.
Personal information collected through this Website will be handled according to our Privacy Policy.
By using this Website, you agree to the collection and processing of your information as described in our Privacy Policy.
14. Governing Law
These Terms and Conditions and any disputes arising out of or in connection with your use of this Website, purchase of products, or transactions with Magiceye Limited shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong").
You agree that any dispute, claim, or controversy arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
15. Changes to These Terms
Magiceye Limited reserves the right to update or modify these Terms & Conditions at any time.
Any changes will become effective immediately after being published on this Website.
Your continued use of the Website after any changes means that you accept the updated Terms.
16. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Company Name: Magiceye Limited
Website:
https://hellollovelyeye.com