HELLOLOVELY offers premium colored contact lenses with natural-looking colors, all-day comfort, and quality standards including CE certification and FDA registration.
Company: Magiceye Limited
Address: RM D07, 8/F KAI TAK FTY BLDG, NO.99 KING FUK ST, SAN PO KONG, HONG KONG
Shipping Policy
Thank you for shopping with HELLOLOVELY. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 12–48 hours after payment has been successfully confirmed.
Please note:
- Orders are processed Monday through Friday.
- Orders are not processed on weekends or public holidays.
- During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Shipping Time
Estimated delivery times vary by destination:
| Country | Estimated Delivery Time |
|---|---|
| 🇸🇦 Saudi Arabia | 18–25 Business Days |
| 🇶🇦 Qatar | 18–25 Business Days |
| 🇦🇪 United Arab Emirates | 10–15 Business Days |
| 🇮🇱 Israel | 10–15 Business Days |
Free Shipping
🚚 Free Shipping on Orders Over 180 SAR
Customers whose order value exceeds 180 Saudi Riyals (SAR) qualify for free standard shipping.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections and clearance procedures
- Public holidays
- Severe weather conditions
- Carrier transportation delays
- Incorrect or incomplete shipping information
HELLOLOVELY is not responsible for delays caused by circumstances beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and email address are accurate before placing your order.
HELLOLOVELY is not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our Customer Support Team as soon as possible.
We will work with the shipping carrier to investigate the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@hellolovelyeye.com
Thank you for choosing HELLOLOVELY. We appreciate your trust and look forward to serving you.